Do you have superb organizational and interpersonal skills?

What your day will look like…

As a Malaysian Customer Service Representative, you will never have a dull moment providing 24/7 customer support through chats and emails! You will respond effectively to customers’ query regarding products, services, processes and procedures.

The Perks! What’s in it for you?

• Work From Home
• 13th Month Pay
• Skill Enhancement Trainings/Webinars
• Leave Credits: Vacation, Solo Parent, Paternity, Maternity, Sick Leave
• Medical Reimbursements from Day 1 of Employment (i.e. dental, hospitalization, etc.)
• Annual Salary Review (performance-based)

We love allowances and incentives! Here’s what the successful candidate will get:

• Birthday Treat Incentive
• Meal Allowance
• Internet Allowance
• Graveyard Shift Allowance (Night Differential)
• Newborn Incentive (for female employees only)
• Bereavement Assistance 

You're excited about this opportunity because you will…

• Assist in processing account-related requests and overall account management
• Handle complaints and provide appropriate resolution on a given timeframe
• Work closely with internal/external department in escalating issues to provide resolutions
• Record complete and accurate information in the system
• Contribute to team effort by accomplishing related results, as needed.
• Perform all other and compatible duties, as assigned.

Some nice-to-have skills and qualifications:

• Good command of the English Language.
• Knowledgeable in using MS Office application and Internet

Your non-negotiable remote working requirements are:

• A stable, lined internet connection;
• A decent work space at home;
• A personal laptop or computer with extra monitor; and
• Must be amenable to work on shifting/rotational work schedule

If this sounds like you, then what are you waiting for? Come join us!

ZIMI Tech Inc. is a successful end-to-end offshore solutions provider that takes businesses to new heights. We focus on helping our clients worldwide find new ways to enhance their business experience while valuing the customer-agent relationship and delivering consistent customer support.

We uphold integrity, dignity, respect, and fairness as we believe these values are essential in creating a harmonious and professional environment for passionate and driven people to grow their careers.